Wow! eBook
Microsoft Dynamics CRM 2011 Step by Step
Author(s): Mike Snyder (Author)
- Publisher: Microsoft Press
- Publication Date: 15 Jan. 2011
- Edition: 1st
- Language: English
- Print length: 444 pages
- ISBN-10: 0735648905
- ISBN-13: 9780735648906
Book Description
The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
Editorial Reviews
About the Author
Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor’s degree in management information systems from the University of Iowa.
