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Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications
Author(s): Raymond G. Carey (Author), Robert C. Lloyd (Author)
- Publisher: Asq Pr
- Publication Date: November 1, 2001
- Edition: First Edition
- Language: English
- Print length: 214 pages
- ISBN-10: 0527762938
- ISBN-13: 9780527762933
Book Description
This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors’ straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates “the voice of the customer” as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership.
Editorial Reviews
Review
“Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started.” — Donald M. Berwick, M.D., President and CEO, Institute for Healthcare Improvement, Associate Professor of Pediatrics, Harvard Medical School
“One of the most lucid, systematic, and useful resources on the market.”
– Stephen M. Shortell, Ph.D.
A.C. Buehler Distinguished Professor of Health Services Management
Professor of Organizational Behavior
J.L. Kellogg Graduate School of Management
Northwestern University — Stephen M. Shortell, Ph.D., A.C. Buehler Distinguished Professor of Health Services Management, Professor of Organizational Behavior
“Only authors who have used statistics and control charts to solve real-world healthcare problems could have written a book so practical and timely.” — Barry S. Bader, Publisher, The Quality Letter for Healthcare Leaders
About the Author
Raymond G. Carey, Ph.D., is vice president of Quality Measurement at Lutheran General HealthSystem in Park Ridge, IL, and president of Parkside Associates, Inc., a national consulting healthcare survey and research firm.
