Dental Reception and Practice Management is the dental office administrator’s essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader’s understanding and awareness of the necessary clinical aspects of dentistry. Dental reception and Practice Management covers a range of key skills and knowledge within three sections: ‘Overview of Dental Care Administration’, ‘Front of House Skills and Planning’ and ‘Managing Dental Services’; bringing together practical guidance on business management and reception skills with accessible and relevant information on the dental professions.
Editorial Reviews
Review
“The book provides a vast amount of information in a lot of detail on aspects of personal as well as work life. Although not a crucial read for British undergraduates, it would be useful for any dentist seeking further knowledge on setting up a practice, or who has an interest in management.” (British Dental Journal, 10 December 2010)
From the Publisher
* Provides valuable information on dental reception and practice management in one book. * Offers perspectives from the both the dental and service industries * Written by an authority on training in these disciplines * Includes a helpful glossary of terms * Illustrated
From the Back Cover
Dental Reception and Practice Management is the dental office administrator’s essential companion to all aspects of reception work and practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition it explains the development of dental care and the range of available treatments, enhancing the reader’s understanding and awareness of the necessary clinical aspects of dentistry.
Dental reception and Practice Management covers a range of key skills and knowledge within three sections: ‘Overview of Dental Care Administration’, ‘Front of House Skills and Planning’ and ‘Managing Dental Services’; bringing together practical guidance on business management and reception skills with accessible and relevant information on the dental professions.
About the Author
The Author Glenys Bridges is Managing Director of the Dental Resource Company
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