Communicating and Organizing in Complex Operational Situations: An Empirical Study of Communication Structures in Staff Work

Jana M. Celikler examines the creation, maintenance, and design of communication structures and processes within situation briefings in the staff work of civil and disaster protection organizations. Based on a conversation analysis of 45 situation briefings, which the author documented through participant observation, she develops a phase model that represents the individual phases in the communication process of a situation briefing, taking into account phase-specific communication patterns. Based on her findings, she formulates design recommendations for conducting situation briefings.

The Author

Jana M. Celikler received her doctorate under the supervision of Univ.-Prof. Dr.-Ing. habil. Dr. mont. Eva-Maria Kern at the Chair of Knowledge Management and Business Process Design at the Faculty of Economics and Organizational Sciences at the University of the Bundeswehr Munich. Her research interest lies in the organizational and communication scientific investigation of High Reliability Organizations.

The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.

This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.

Jana M. Celikler received her doctorate under the supervision of Univ.-Prof. Dr.-Ing. habil. Dr. mont. Eva-Maria Kern at the Chair of Knowledge Management and Business Process Design at the Faculty of Economics and Organizational Sciences at the University of the Bundeswehr Munich. Her research interest lies in the organizational and communication scientific investigation of High Reliability Organizations.