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Business Process Mapping: Improving Customer Satisfaction 2nd Edition
Author(s): J. Mike Jacka (Author), Paulette J. Keller (Author)
Wiley | 2009 | English | 9780470496046 | 452 pages
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Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison
Author(s): Joe Calloway (Author)
WILEY | 2003 | English | 9780471274049 | 240 pages
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High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Author(s): Micah Solomon (Author)
Amacom Books | 2012 | English | 9780814417904 | 194 pages
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Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide
Author(s): Neil Benson (Author)
Packt | 2012 | English | 9781849685801 | 306 pages
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