Call Centre Management 第7页

Author(s): Gerhard Gschwandtner (Author)

McGraw-Hill Education | 2006 | English | 9780071473866 | 224 pages

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Author(s): Kenneth Roman (Author), Joel Raphaelson (Author)

Collins Reference | 2000 | English | 9780060956431 | 208 pages

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Author(s): William T. Brooks (Author), William P. G. Brooks (Author)

Wiley | 2009 | English | 9780470260357 | 240 pages

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Author(s): Martial Pasquier (Author)

Routledge | 2011 | English | 9780415448987 | 272 pages

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Author(s): Simon Hammond (Author)

Wiley | 2013 | English | 9781742169569 | 184 pages

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