What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
by: Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.
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Publisher: Berrett-Koehler Publishers(2015/9/1)
Edition: 1
Language: English
e-ISBN-10: 1626565856
e-ISBN-13: 9781626565852

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