What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

by: Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

Publisher: Berrett-Koehler Publishers(2015/9/1)

Edition: 1

Language: English

e-ISBN-10: 1626565856

e-ISBN-13: 9781626565852