Wow! eBook
Weidner, M: Gut ist nicht genug
- Language: German
- ISBN-10: 386936517X
- ISBN-13: 9783869365176
Book Description
Good service works at random in many companies. When an employee has his bad day, the customer has just had bad luck… We could all contribute enough our own experience with the service desert. So time to approach things fundamentally and put service on a solid foundation. Service is quality lived. And quality is based on clear standards. Only when everyone in the company knows what is expected of them can joy and motivation arise – through the sovereign mastery of tasks and positive feedback from customers. Markus F. Weidner shows how quality management becomes a service engine in the company. It underpins with numerous examples from hardware stores to hotels, from car to hospitals, how systematic QM processes are anchored, lived and developed in the everyday life of service companies. A structured guide that is highly readable and entertaining through numerous examples, service stories, and interviews.
