The Only Grant-Writing Book You'll Ever Need: Top Grant Writers and Grant Givers Share Their Secrets 3rd Edition
Author(s): Ellen Karsh (Author), Arlen Sue Fox (Author)
Publisher: Basic Books
Publication Date: 1 Aug. 2009
Edition: 3rd
Language: English
Print length: 448 pages
ISBN-10: 0465018696
ISBN-13: 9780465018697
Book Description
This book is designed to help nonprofit organizations craft proposals for grants from foundations, companies, and government agencies. Ellen Karsh, a writer and former director of the Mayor’s Office of Grants Administration, in New York, and Arlen Sue Fox, associate executive director for development at Sunnyside Community Services, also in New York, significantly update this edition from 2005 by including interviews with grant makers about how the current economic crisis is affecting their giving and how grant seekers can improve their chances of garnering support. The book includes a proposal checklist, a glossary of terms, sample grant forms, and a list of Web sites that provide information on grants offered by foundations, corporations, and the government. -from the Chronicle of Philanthropy
Editorial Reviews
About the Author
Ellen Karsh was director of the New York City Mayor’s Office of Grants Administration, working for Mayors Giuliani and Bloomberg. She has also developed grants for the NYC Board of Education. Arlen Sue Fox has been director of research, planning, and evaluation for the New York City Human Rights Commission. She currently manages the development department at Sunnyside Community Services.
This is Service Design Thinking: Basics, Tools, Cases
Author(s): Marc Stickdorn (Author), Jakob Schneider (Author)
Publisher: Wiley
Publication Date: January 11, 2012
Edition: 1st
Language: English
Print length: 384 pages
ISBN-10: 9781118156308
ISBN-13: 9781118156308
Book Description
How to design and market services to create outstanding customer experiences
Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn’t. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design.
This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections:
Basics: outlines service design thinking along five basic principles
Tools: describing a variety of tools and methods used in Service Design Thinking
Cases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design
At the end, a one-page “Customer Journey Canvas” is included, which can be used to quickly sketch any service on a single sheet of paper―capturing different stakeholder concerns: e.g. customers, front-line staff and management.
Editorial Reviews
About the Author
Marc Stickdorn (Austria; http://thisisservicedesignthinking.com; www.destinable.com) is co-founder of Destinable, a consultancy specializing in service design for tourism, and lectures around the world at business and design schools. He is a professor at the Management Center Innsbruck in Austria, where he lectures on service design and service innovation. His main areas of interest are service design and strategic marketing management particularly in a tourism context.
Jakob Schneider (Germany) is a graphic designer based in Germany.
This is Service Design Thinking. Basics – Tools – Cases
Author(s): Marc Stickdorn (Author)
Publisher: BIS Publishers
Publication Date: 3 Feb. 2014
Edition: 1st
Language: English
Print length: 380 pages
ISBN-10: 906369279X
ISBN-13: 9789063692797
Book Description
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking
Editorial Reviews
Review
Select Guide Rating
Book Description
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book.
From the Back Cover
This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.
A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context.
In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)
About the Author
Marc Stickdorn is a German entrepreneur and service design consultant. He works with organizations to integrate service design in organizational structures and processes to reduce development costs of new products and services and to increase customer experience. In 2010, Marc and Jakob published the award-winning book “This is Service Design Thinking”. He is a visiting professor at various business and design schools. In 2012, Marc co-founded smaply, a web-based software to visualize personas, stakeholder maps, and customer journey maps. In 2013, he co-founded ExperienceFellow, a combination of smartphone apps and web-based software to research customer experience. ExperienceFellow is based on mobile ethnography; an approach Marc develops since 2008. Although he won several best paper awards for his academic publications on mobile ethnography, he still did not finnish his PhD.
Jakob Schneider is a visual designer and consultant. He is partner and creative director of design agency KD1 as well as co-founder and lead designer of startups Smaply and ExperienceFellow. Since 2006, he has worked for brands like VW, Siemens, MetaDesign and Deutsche Telekom. Jakob co-published “This is Service Design Thinking” with Marc Stickdorn in 2010 and speaks at universities, conferences and agencies. Besides his daily agency business, Jakob works on digital tools for Service Designers.
Wow! eBook
