Wow! eBook
The Conversation Company: Boost Your Business Through Culture, People and Social Media
Author(s): Steven Van Belleghem (Author)
- Publisher: Kogan Page
- Publication Date: 3 May 2012
- Edition: 1st
- Language: English
- Print length: 288 pages
- ISBN-10: 0749464739
- ISBN-13: 9780749464738
Book Description
Research shows that consumer conversations, client happiness and empowered employees are the pillars of growth in a successful company. However, many organizations make decisions that contradict these findings and hamper their prospects of expansion.
The Conversation Company will help your organization become a business in which people are the key driver of growth, sharing engaging content and building the company’s culture and business objectives. People now expect any brand to have a human ‘face’ and you need to define a clear set of values for both employees and customers, incorporating them in your marketing so that all company communication reflects the DNA of your organization.
Based on solid research and including interviews and case studies of companies such as Zappos, Kodak, Nokia and Microsoft, The Conversation Company is the key to sustainable success.
Editorial Reviews
Review
“…hits the nail on the head when it describes the modern, forward-thinking organisation as one that listens before it speaks.”,
B2B Marketing Magazine“Split into short, snappy sections,
Conversation Company offers practical tips backed up by with real examples from across the globe from Heineken and KLM to Google and Ralph Lauren. Vitally, the author includes examples of bad practice as well as good and the numerous case studies back up his theories and make the book highly readable. A professor at the Belgium-based Vlerick Business School, Steven’s previous book, The Conversation Manager, won several awards and this one might well follow in the same vein.”, Inside Out, the magazine of the Institute of Internal Communication
