Wow! eBook
The Quality Promise: 22
Author(s): Wollschlaeger (Author)
- Publisher: CRC Press
- Publication Date: 28 Nov. 1990
- Edition: 1st
- Language: English
- Print length: 216 pages
- ISBN-10: 1849730172
- ISBN-13: 9780538878425
Book Description
Showing how each person can influence the quality of working relationships as well as the quality of the product or service provided, this volume examines the three key interfaces which everyone has on the job a craftsperson performing a process or service, an entrepreneur interacting with customers
