The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
by: Langley, Gerald J.; Moen, Ronald; Nolan, Kevin M.; Nolan, Thomas W.; Norman, Clifford L.; Provost, Lloyd P.
Publisher: Wiley(2009/6/3)
Edition: 2
Language: English
ISBN-13: 9780470192412
e-ISBN-13: 9780470549032