The Future of Banking

Within the world of banking, customerÕs needs have not changed, nor has the basic nature of the banking services they require. However, the way banks meet these needs, and the framework within which they are delivered, have altered beyond recognition in the last twenty years alone.

Banks have had to adapt to a host of new phenomena ranging from regulatory issues, risk management and new technology to globalization, consolidation and branding.

The Future of Banking presents the opinions and predictions of the chief operators within the banking industry; the people dealing with these phenomena, and leading change.

At a time when the financial environment has never been more volatile this book offers invaluable insight and interpretation from the most knowledgeable people in the business. It features interviews with each of these practitioners, and provides an analytical summary of the current and future trends and concerns highlighted by them.

Henry Engler is a member of Reuters Strategic Planning Group in London. He was previously a journalist for Reuters,

covering financial markets and economic developments in New York, Brussels and London. Prior to joining Reuters he

was an economist with Chemical Bank in New York, specialising in US monetary and fiscal affairs.

James Essinger has been a professional writer on banking and business since 1986, and has chronicled most of the

leading-edge developments in the retail and wholesale banking sectors, including the proliferation of shared ATM

networks, the launch of EFTPoS, the move to electronic quote-driven financial markets and the rise of internet

banking. He lectures and consults widely on strategic and tactical aspects of retail and wholesale banking and on

banking technology. James has published more than thirty business books, including Breakthrough Consulting,

published by Financial Times Prentice Hall.