* * * Over 4 Million Copies Sold * * *

The New York Times bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

“Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.”
―Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association

“Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. I have found all of these elements in Crucial Conversations. The narrative has a universal appeal and the strength to transcend cultures.”
Capt. Charanjit Lehal, AGM Training and Development, TataSky, India

“I was personally and professionally inspired by this book―and I’m not easily impressed.”
―Maureen Burke, Training Manager, Coca-Cola Enterprises, Inc.

About the Book:

Perhaps once a decade, a book comes along that transforms people’s lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation:

• New firsthand accounts of how these skills changed readers’ lives
• New case studies showing how business leaders successfully applied these methods to achieve results
• New links to videos teaching what to do and what to avoid during crucial conversations
• New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

• Prepare for high-stakes conversations
• Make it safe to talk about almost anything
• Transform unpleasant emotions into powerful dialogue
• Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

Creating Video for Teachers and Trainers

This practical resource will help teachers and trainers produce professional quality training videos, even while using less than professional quality equipment and software. Author Timothy Spannaus shows how to use professional techniques with consumer-grade equipment to produce videos that work and tell the intended story, minimizing defects that get in the way of improving learning and performance. The end result is a video that can be used in classroom or labs, distributed on the web, packaged for use in learning management systems, or shared on social media sites.

Praise for Creating Video for Teachers and Trainers

“This is a practical, immediately usable resource, filled with concrete and creative ideas and tips. For those of us wanting to know how to plant our feet and not stumble when venturing into designing and making great videos, it’s a godsend.” —Len Scrogan, digital learning architect, Future-Talk Blog

“The perfect roadmap for instructional professionals new to video production. Includes evidence-based guidelines on the when, why, and how of video for training purposes.”—Ruth Clark, president, Clark Training and Consulting

“In my 20-plus years working in the television, training, and corporate communication industry, Tim’s book is the first to provide a practical and budget-conscious approach to video production for the learning professional. Comprehensive in its scope, the book’s realistic examples, combined with a systematic roadmap, arms you with the tools to kickstart your videos with a quality and efficiency that we all dream about in the learning profession.”—David Shulkin, Video Operations and Instructional Technology Catalyst, Bloomfield Hills Schools Digital Media Services