What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by: Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A. Publisher: Berrett-Koehler Publishers(2015/9/1) Edition: 1 Language: English e-ISBN-10: 1626565856 e-ISBN-13: 9781626565852
Mahntelefonate vorbereiten by: Lochmann, Franziska; Lochmann, Gerhard Publisher: Haufe Lexware Verlag(2015/6/30) Language: German e-ISBN-10: 3648072773 e-ISBN-13: 9783648072776
Cable Networks, Services, and Management by: Toy, Mehmet Publisher: Wiley(2015/1/6) Edition: 1 Language: English ISBN-10: 1118837592 ISBN-13: 9781118837597 e-ISBN-13: 9781118837610
Reshaping Retail: Why Technology is Transforming the Industry and How to Win in the New Consumer Driven World by: Niemeier, Stefan; Zocchi, Andrea; Catena, Marco Publisher: Wiley(2013/6/6) Edition: 1 Language: English ISBN-10: 1118656660 ISBN-13: 9781118656662 e-ISBN-13: 9781118698884
Treasury Markets and Operations by: Hong Kong Institute of Bankers (HKIB) Publisher: Wiley(2014/8/1) Edition: 1 Language: English ISBN-10: 0470827572 ISBN-13: 9780470827574 e-ISBN-13: 9780470827574 页面提取自－Treasury Markets and Operations 9780470827574.pdf （访问密码：1024）
Digital Disciplines: Attaining Market Leadership via the Cloud, Big Data, Social, Mobile, and the Internet of Things by: Weinman, Joe Publisher: Wiley(2015/6/22) Edition: 1 Language: English ISBN-10: 1118995392 ISBN-13: 9781118995396 e-ISBN-10: 1119039886 e-ISBN-13: 9781119039884
Fragetechnik für Mahntelefonate by: Lochmann, Franziska; Lochmann, Gerhard Publisher: Haufe Lexware Verlag(2015/6/30) Language: German e-ISBN-10: 364807279X e-ISBN-13: 9783648072790
Grundrecht auf staatlichen Schutz.: Ein Vergleich von Grundgesetz für die Bundesrepublik Deutschland und Verfassung der Vereinigten Staaten von Amerika. by: Gerbig, Mara Publisher: Duncker & Humblot(2014/9/24) Edition: 1 Language: German ISBN-10: 3428143345 ISBN-13: 9783428143344 e-ISBN-10: 3428543343 e-ISBN-13: 9783428543342
Transportation Services for Older Adults and Nonemergency Medical Transportation: Selected Analyses by: Harris-Bowen, Patricia Publisher: Nova Science Publishers, Inc.(2015/5/11) Language: English ISBN-10: 1634825691 ISBN-13: 9781634825696 e-ISBN-10: 1634825705 e-ISBN-13: 9781634825702
Encyclopedia of Security Management by: Fay, John Publisher: Elsevier Science(2014/5/14) Edition: 2 Language: English ISBN-10: 0123708605 ISBN-13: 9780123708601 e-ISBN-10: 0080546064 e-ISBN-13: 9780080546063
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