Wow! eBook
Support Center Complete Handbook – How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service desk
Author(s): Ivanka Menken (Author), Gerard Blokdijk (Contributor)
- Publisher: Emereo Publishing
- Publication Date: 5 July 2009
- Language: English
- Print length: 612 pages
- ISBN-10: 1742441300
- ISBN-13: 9781742441306
Book Description
A professional technical roadmap & supporting template documentation for Analyzing, Assessing, Managing & Delivering Customer Business Needs & Exceeding Customer Expectations with Help Desk, Support Center & Service Desk.
