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SugarCRM Developer's Manual: Customize and extend SugarCRM: Learn the application and database architecture of this open-source CRM and develop and integrate your own modules and custom workflows
Author(s): Mark Alexander Bain (Author)
- Publisher: Packt Publishing
- Publication Date: 27 Jun. 2007
- Language: English
- Print length: 277 pages
- ISBN-10: 1847192068
- ISBN-13: 9781847192066
Book Description
This manual for PHP developers focuses on customizing SugarCRM to extend its capabilities. After an overview of the SugarCRM application architecture and its database, it provides a module development tutorial, showing the essential steps for hooking custom modules into the SugarCRM infrastructure, and finishing with common customizations that can be performed against the codebase. Readers need a basic knowledge of SugarCRM as its installation and usage are not covered. SugarCRM is the world’s leading commercial open-source customer relationship management software, offering companies of all sizes a more flexible, cost-effective alternative to proprietary applications. Its open-source architecture allows easier customization and integration of customer-facing business processes to build and maintain more profitable relationships. SugarCRM’s deployment options include on-demand, on-premise, and appliance-based solutions to suit customers’ security, integration, and configuration needs.
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About the Author
Dr. Mark Alexander Bain first started customizing CRM systems back in the mid ’90s when he was team leader for Vodafone’s Cascade project – the team took the ‘out-of-the-box’ Clarify CRM and turned it into a radio base station planning application, complete with a workflow engine for passing jobs between the different departments involved in the planning, building, and implementation of a radio network. Since then he’s lectured at the University of Central Lancashire, and currently Mark writes articles on all things Linux and Open Source for Linux Format, Newsforge.com and Linux Journal. SugarCRM customization, therefore, seems the obvious choice for this, his second book, since it combines Mark’s knowledge of working with commercial CRMs and the Open Source philosophy. Mark works from his home on the edge of the Lake District in the UK, where he lives with his wife, two dogs and two cats, and gets the odd visit from his sons – Michael and Simon.
