Wow! eBook
Dealing with the Tough Stuff: How to Achieve Results from Key Conversations
Author(s): Darren Hill (Author), Alison Hill (Author), Sean Richardson (Author)
- Publisher: Wiley–Blackwell
- Publication Date: 13 Nov. 2012
- Language: English
- Print length: 216 pages
- ISBN-10: 1118232569
- ISBN-13: 9781118232569
Book Description
Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately.
The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. You′ll discover how the science of human behavior both verbal and nonverbal plays an enormous role when handling conflict situations and you′ll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness.
- Explains why avoiding dealing with the tough stuff at work can be so costly for managers, staff, and, ultimately, the business
- Features methods and strategies that have been backed by contemporary theory and tested and trialed with thousands of participants
- Zeroes in on ways to uncover the root cause of difficult behavior
- Shares advice for finding the best way to be assertive in any situation
- Reveals techniques for depersonalizing conflict and avoiding language that causes conflict
Editorial Reviews
From the Back Cover
Have you ever lost sleep over a workplace conversationthat didn′t go well?
Have you ever wanted to learn how to handle sensitivesituations more effectively?
Managing staff performance and building a positive feedback culture are essential elements for any successful leadership role. The litmus test of your leadership is not how you lead when times are good, it′s how you lead when times are tough.
Using real–life case studies and current research into the science of human behaviour, Dealing with the Tough Stuff will boost the confidence of anyone working in a management or leadership role. Discover how to lead critical conversations, including:
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tools for depersonalising tough feedback
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strategies for overcoming resistance and defensiveness
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tips for finding the best way to be assertive in any situation.
Dealing with the Tough Stuff will enable you to have more productive discussions in the workplace and less conflict.
Visit www.toughstuffbook.com for more information.
