Wow! eBook
The Psychology of Customer Care: A Revolutionary Approach 1992nd Edition
Author(s): J. Lynch (Author)
- Publisher: Palgrave Macmillan
- Publication Date: 20 Jan. 1992
- Edition: 1992nd
- Language: English
- Print length: 290 pages
- ISBN-10: 0333557697
- ISBN-13: 9780333557693
Book Description
This book breaks new ground on customer care. Drawing on the author’s international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on ‘time shaping’ for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
Editorial Reviews
About the Author
JAMES J. LYNCH
