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The Quality Business: Quality Issues in the Smaller Firm
Author(s): Robert Blackburn (Author), James Curran (Author), Julian North (Author)
- Publisher: Routledge
- Publication Date: December 25, 1997
- Edition: 1st
- Language: English
- Print length: 246 pages
- ISBN-10: 0415146089
- ISBN-13: 9780415146081
Book Description
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of ‘quality’ in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control.
Editorial Reviews
About the Author
Julian North is a Researcher in the Small Business Research Centre at Kingston University., Robert A.Blackburn is Director of the Small Business Research Centre at Kingston University., James Curran is Emeritus Professor of Small Business Studies at Kingston University.,
