Praise for Operational Risk and Regulation
“Boards, regulators, and shareholders have heightened their expectations for effective enterprise-level operational risk management. This comprehensive and practical guide will help operational risk managers at all levels develop their tools and frameworks to meet these expectations.”
—BEN GOLUB, Chief Risk Officer, BlackRock
“This high-quality text will provide a solid foundation to any student of operational risk. Once you’ve read this book, you’ll find it will serve as an excellent reference whether you’re new to the subject or an established operational risk expert.”
—BILL POPP, Operational Risk Expert
“Philippa has leveraged her vast experience in implementing operational risk management frameworks at major financial institutions to develop a practical guide for both new and tenured operational risk managers. She uses easy-to-understand examples, highlights the pros and cons of different tactical approaches, and offers a clear road map for success. This guide should be part of a core training curriculum for all operational risk managers. I will be referencing it for years to come.”
—SPYRO KARETSOS, Director of Enterprise Risk Management, The Vanguard Group
“Philippa did a skillful job at articulating Operational Risk discipline from strategic design to practical implementation. Her deep industry experiences have made this book a must read for understanding Operational Risk Management and related practices.”
—DAVID YE, Chief Risk Officer, State Street Global Markets
Previous definitions of operational risk took the view that if the risk was not captured in market or credit risk programs, then it must be operational. Today, a more concrete definition has been establishedthe most common of which can be found in the Basel II regulations: “Operational risk is defined as the risk of loss resulting from inadequate or failed processes, people, and systems or from external events.”
As operational risk management programs continue to grow in financial firms around the world, so does the need for information on identifying and managing key operational risks, as well as implementing an effective operational risk framework. Nobody is more familiar with this situation than author Philippa Girlingan operational risk expert, who was named one of the “top 50 faces of operational risk” by Operational Risk and Regulation magazine. Now, in Operational Risk Management, she shares her extensive experience in this field with you.
Engaging and accessible, this reliable resource provides both aspiring and experienced operational risk professionals with the tools and best practices they’ll need to excel at this endeavor, and shows them what it takes to successfully implement an operational risk framework in their firm. The proposed framework provides practical steps to ensure effective identification, assessment, monitoring, and mitigation of operational risks.
Along the way, Girling outlines the essential elements of this discipline, including the foundations of the framework-governance and risk appetite, the building blocks of data collection; and the final capstones of calculating capital and reporting. She also takes the time to address other important issues you should be aware of, such as reputational risk, and convergence, which is also known as governance risk and compliance (GRC).
Operational Risk Management also provides valuable insights into some of the more notorious operational risk events that have occurred in the past ten years. Cases covered range from the JPMorgan “London Whale” case and the UBS unauthorized trading scandal to the costly Knight Capital technology glitch. And a companion website contains links to all of the reference materials in this book, an informative operational risk toolbox, and teaching slides.
Operational risk impacts organizations of all sizes and industries, including the financial services industry. The methods and tools needed to face this challenge head-on are available, and this book will put you in a better position to understand and implement them.
About the Author
PHILIPPA X. GIRLING has nineteen years of experience in the global securities industry, working in the fields of operational risk, training, project management, and organizational change. She currently serves as Business Chief Risk Officer for Capital One Commercial Bank. Over her career, Girling has held several operational risk leadership roles, including heading the global corporate operational risk functions at Morgan Stanley and Nomura. Most recently, she has focused on operational risk training, teaching in the operational risk executive education program at Columbia University, and leading operational risk education sessions for the London Business School, Rutgers University, and Carnegie Mellon. Having established a global reputation as an operational risk expert, Girling was selected as one of the “top 50 faces of operational risk” by Operational Risk and Regulation magazine. She holds an English law degree from the University of East Anglia, England, and is a member of the New York State Bar Association. She is a holder of the GARP Financial Risk Manager accreditation and is a doctoral candidate at Rutgers University.
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