Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Managing Service Productivity:Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

by: Emrouznejad, Ali; Cabanda, Emilyn

Publisher: Springer ( 2014-07-31 )

ISBN-13: 9783662434369

e-ISBN-13: 9783662434376

ISBN-10: 3662434369

Edition: 1

Language: English