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The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL® V3 Exam Candidates
Author(s): Colin Rudd (Author)
- Publisher: BCS, The Chartered Institute for IT
- Publication Date: 28 Feb. 2010
- Edition: 1st
- Language: English
- Print length: 150 pages
- ISBN-10: 1906124205
- ISBN-13: 9781906124205
Book Description
Invaluable for IT professionals who have an ITIL Manager’s Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL V3 Expert in IT Service Management. The main focus of the book is the NEW content in ITIL V3 and the material that has changed. The book is closely aligned to the structure of the syllabus and can either be used as a learning aid for self study or as a revision aid within an accredited training course. An ITIL® Licensed Product.
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About the Author
Colin Rudd has 35 years’ IT industry experience and is internationally recognised as an authority on Service Management. Heavily involved in the development of the IT Infrastructure Library (ITIL), he is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board. He has delivered training and consultancy all over the world and has presented at many international industry conferences.
