Wow! eBook
Knowledge Sharing and Quality Assurance in Hospitality and Tourism
Author(s): Noel Scott (Editor), Eric Laws
- Publisher: Routledge
- Publication Date: November 17, 2006
- Edition: 1st
- Language: English
- Print length: 170 pages
- ISBN-10: 0789034115
- ISBN-13: 9780789034113
Book Description
Learn both theory and practice of knowledge management
Sir Francis Bacon once wrote, Knowledge is power. Knowledge Sharing and Quality Assurance in Hospitality and Tourism provides strategies to grab that power and the competitive edge in the tourism industry through knowledge management (KM) and quality assurance. Leading tourism and hospitality experts offer the latest theory and practical frameworks to expand the knowledge needed for creating and maintaining success at destinations around the world. Each cogent chapter provides fresh directions for future research and the creation of effective ways to share and use knowledge.
As the tourism and hospitality industry expands, the competition increases as the search continues for ways to ensure quality, know the consumer, and discover the best standards of destination operation. Knowledge Sharing and Quality Assurance in Hospitality and Tourism is a unique foundational text that clearly explains the theory and practical management of knowledge in this lucrative, very competitive industry. Knowledge theory is used to explore organizational functioning, change issues, and operations at destinations in industry clusters and networks. Chapters are extensively referenced.
Topics in Knowledge Sharing and Quality Assurance in Hospitality and Tourism include:
- the role of higher education in transferring knowledge into practice
- four kinds of benchmarking
- e-mail response quality
- quality management at the destination level and its path to knowledge sharing
- tourism managers knowledge needsthe knowledge type, where the knowledge is available, and sharing that knowledge between academics and the industry
- strategic planning in knowledge management
- three element framework of knowledge management assessment
- a case study of an international tourism project and the use of knowledge management
- a case study of best practice in tourism research dissemination in Quebec and Queensland
Knowledge Sharing and Quality Assurance in Hospitality and Tourism is crucial, idea-sparking reading perfect for tourism researchers, tourism managers, administrators, educators, and students.
Editorial Reviews
Review
I APPLAUD THE EDITORS of this volume for firstly recognizing the need to explore in greater
detail the significance of this vitally important issue and secondly for crafting a book
that brings together an excellent range of chapters that explore a wide variety of knowledge
issues. This book FILLS A SIGNIFICANT GAP in the understanding of knowledge and its
applications. Readers will benefit from the insights provided as well as gain understanding
through the case studies presented. — Bruce Prideaux, PhD, Professor of Marketing and Tourism Management, James Cook University, Australia
I APPLAUD THE EDITORS of this volume for firstly recognizing the need to explore in greater detail the significance of this vitally important issue and secondly for crafting a book that brings together an excellent range of chapters that explore a wide variety of knowledge issues. This book FILLS A SIGNIFICANT GAP in the understanding of knowledge and its applications. Readers will benefit from the insights provided as well as gain understanding through the case studies presented. I RECOMMEND THIS BOOK to fellow academics, students and practitioners who are interested in learning more about the role, power and maintenance of knowledge in the tourism industry. — Bruce Prideaux, PhD, Professor of Marketing and Tourism Management, James Cook University, Australia
This FRESH AND INNOVATIVE perspective on tourism combines an exploration of the social context within which knowledge sharing occurs and the more established analysis of managing knowledge systems. In addressing the previous neglect of knowledge management by tourism researchers, the work brings together examples from diverse geographic settings and contexts. The collection WILL BE GREATLY WELCOMED BY BOTH SCHOLARS AND INDUSTRY PRACTITIONERS. — Brian King PhD, Professor and Head, School of Hospitality, Tourism and Marketing, Victoria University, Australia
This FRESH AND INNOVATIVE perspective on tourism combines an exploration of the social
context within which knowledge sharing occurs and the more established analysis of managing
knowledge systems. In addressing the previous neglect of knowledge management by tourism
researchers, the work brings together examples from diverse geographic settings and
contexts. The collection WILL BE GREATLY WELCOMED BY BOTH SCHOLARS AND INDUSTRY
PRACTITIONERS. — Brian King PhD, Professor and Head, School of Hospitality, Tourism and Marketing, Victoria University, Australia
This FRESH AND INNOVATIVE perspective on tourism combines an exploration of the social context within which knowledge sharing occurs and the more established analysis of managing knowledge systems. In addressing the previous neglect of knowledge management by tourism researchers, the work brings together examples from diverse geographic settings and contexts. The collection WILL BE GREATLY WELCOMED BY BOTH SCHOLARS AND INDUSTRY PRACTITIONERS. — Brian King PhD, Professor and Head, School of Hospitality, Tourism and Marketing, Victoria University, Australia
