ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide

ITIL V3 Service Capability OSA – Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide

by: Tim Malone

ISBN-10: 1921523980

ISBN-13: 9781921523984

Publication date: November 3, 2008

Paperback: 220 pages
List Price $59.95