Wow! eBook
Involving Customers in New Service Development: 11
Author(s): Bo Edvardsson (Editor), Per Kristensson (Editor), Peter Magnusson (Editor), Jonas Matthing (Editor), Anders Gustafsson (Editor)
- Publisher: Imperial College Press
- Publication Date: 13 Oct. 2006
- Edition: Illustrated
- Language: English
- Print length: 332 pages
- ISBN-10: 1860946690
- ISBN-13: 9781860946691
Book Description
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars.Benefits for readers include: an understanding of the business potential of learning with customers and other users; an overview of the fields of new service development and customer-involvement with regard to concepts, theoretical frameworks, and models, in addition to strategies and techniques for involving users in fruitful ways during the innovation process; an illustration of the cases based on the results of empirical studies; and managerial implications and guidelines regarding how to manage customer-involvement during the different phases of the new service and business development process.
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