Wow! eBook
Implementing Virtual Reference Services: a LITA Guide
Author(s): Beth Thomsett-Scott (Author)
- Publisher: Neal-Schuman Publishers
- Publication Date: 15 Mar. 2013
- Edition: Illustrated
- Language: English
- Print length: 160 pages
- ISBN-10: 1555708994
- ISBN-13: 9781555708993
Book Description
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as Google Voice and Chat, and collaborative services such as My Info Quest.
Editorial Reviews
About the Author
Beth Thomsett-Scott is currently the engineering librarian at the University of North Texas Libraries, USA. In her previous role as reference unit manager, Thomsett-Scott assisted with establishing the libraries Meebo service, as well as their chat and text messaging services. She has been with the UNT Libraries for ten years with previous positions held at the University of Guelph and University of Western Ontario Libraries.
