Wow! eBook
Fresh Notes on Customer Service: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life
Author(s): Michael D. Brown (Author)
- Publisher: Greenleaf Book Group Press
- Publication Date: January 3, 2017
- Language: English
- Print length: 48 pages
- ISBN-10: 1626343632
- ISBN-13: 9781626343634
Book Description
The importance of superior customer service in today’s global economy cannot be understated. In Fresh Notes on Customer Service, author Michael D. Brown challenges the way businesses approach customer service by introducing a revolutionary idea: Treat the employee as #1 and the customer as #2 and customer satisfaction will increase exponentially—along with your bottom line.
A short, no-fluff handbook for those seeking to reinvigorate their workforce, Fresh Notes includes brief self-assessment surveys to help readers clarify their current customer service approach and offers valuable advice tailored specifically toward their needs. By following Brown’s 6.5 straightforward and easily implemented tips for achieving Fresh Customer Service—including ”bubble-up innovation” and ”smart tasking”—business leaders can change the work culture for the better by empowering their employees and giving them the tools they need to succeed.
Employees today are being asked to provide world-class customer service with their hands tied behind their backs. Take steps to equip them with competitive, fresh processes and witness the unleashing of their power to satisfy the customers with world-class customer service!
Editorial Reviews
Review
It certainly is a fresh and detailed approach to obtaining customer satisfaction. –Cathy Hughes, Founder and Chairperson, Radio One, Inc.
If you depend on customers for revenue, you must read this book. Fresh Customer Service will transform the way you treat your employees, which will transform the way your employees treat your customers, which will transform your bottom line. –Dr. Tony Alessandra, Author of The Platinum Rule and Charisma
