PART I LEARNING THEORIES AND VALUES
2. A map of mentoring and coaching
Reality dimension; Learning outcome dimension; Functionalist approach; Engagement approach; Revolutionary approach; Evolutionary approach; The prevailing discourse; The power horizon; Learning for improvement or transformation?; Power and organizational learning; Values of reflective learning
3. Learning theories
The nature of learning; Habitus, field and dispositions; Learning as a social activity; Individual learning in organizations; Single and double loop learning; Emotion in a mentoring or coaching relationship; Psychological principles of learning; Learning and the body
4. Reflective dialogue and learning
Stages of learning; Reflection and reflective dialogue
PART II MENTORING AND COACHING MODELS
5. What is mentoring?
Functionalist mentoring; Engagement mentoring; Evolutionary mentoring; Relationships at work; Barriers, obstacles and myths in mentoring
6. What is coaching?
Functionalist coaching; Engagement coaching; Evolutionary coaching; Executive coaching; Life coaching; Diversity in coaching
7. Mentoring models
Traditional stage models and their implications; The cyclical mentoring model; The double matrix mentoring model
8. Coaching models
The GROW model; The FLOW model; The SOS model; Jenny Rogers’s model; Egan’s skilled helper model
PART III PRACTICE SKILLS
9. Being a client
Congruence; Self-disclosure; Managing emotion as a client; Receiving feedback
10. Being a functionalist mentor or coach
Contracting; Listening; Restatement of client’s story; Summarizing; Questioning; Empathy; Feedback; Engagement mentoring or coaching
11. Being an evolutionary mentor or life coach
Mentor presence; Mentor congruence; Listening; Restatement of client’s story; Socratic questioning; Managing emotion; Advanced empathy; Summary; Feedback; Conflict, challenge and confrontation; Defence mechanisms; Immediacy; Reviewing the learning; Developing mentors and supporting them
12. Training and development of mentors and coaches
Mentor training; Coach training; Training ideas for mentors and coaches; Mentoring and coaching skills; Evolutionary skills; Selection of mentors; Choosing a coach; Diversity training
PART IV BOUNDARIES AND ETHICS
13. Mentoring, coaching or therapy?
The boundary; What can mentors or life coaches learn from therapy?; Supervision and support for mentors and coaches
14. Conclusion
Three different approaches; Code of ethics
Appendix 1: Pro formas for mentors and coaches
Appendix 2: Self-coaching: keeping a journal
Appendix 3: Examples of ground rules
Appendix 4: Passionate learning: a case of reflective learning
Appendix 5: Questions for reflective dialogue
Appendix 6: Case study exercises
Notes