Wow! eBook
The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships
Author(s): Nora Doherty (Author), Marcelas Guyler (Author)
- Publisher: Kogan Page
- Publication Date: April 29, 2008
- Edition: 1st
- Language: English
- Print length: 208 pages
- ISBN-10: 0749450193
- ISBN-13: 9780749450199
Book Description
The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies.
Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.
Editorial Reviews
Review
“An excellent set of case histories and examples emphasizes processes and successful outcomes.” —
The Midwest Book Review“For those who want themselves and their businesses to succeed in these challengingtimes, this book offers real help.” –
Professional Manager
