Wow! eBook
Customer Service in Libraries: Best Practices
Author(s): Charles Harmon
- Publisher: Scarecrow Press
- Publication Date: 13 Feb. 2013
- Edition: 1st
- Language: English
- Print length: 120 pages
- ISBN-10: 0810887487
- ISBN-13: 9780810887480
Book Description
As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Editorial Reviews
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About the Author
Charles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries.
Michael Messina is a reference librarian at the State University of New York’s Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).
