Wow! eBook
Customer Rules Main Edition
Author(s): Lee Cockerell (Author)
- Publisher: Profile Books
- Publication Date: March 7, 2013
- Edition: Main
- Language: English
- Print length: 208 pages
- ISBN-10: 1781251223
- ISBN-13: 9781781251225
Book Description
Paperback. Pub Date :2013-03-07 Pages: 208 Language: English Publisher: Profile Books Today. consumers have more choice than ever before. Its no longer enough to simply provide a service – companies who want to stay in business must also provide impeccable service with such consistency. integrity and creativity that people who experience it will not only keep coming back for more. but recommend your business to their friends. families. and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you . no matter what your position or job title. secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell. former Executive Vice President of Operations at Disney World – a company which has redefined what a business can do for their customers – shows you how: from why you should Never say no – except No Prob…
