Wow! eBook
ITIL continual service improvement 2nd ed., 2011 Edition
Author(s): Great Britain: Cabinet Office (Author)
- Publisher: The Stationery Office Ltd
- Publication Date: 29 July 2011
- Edition: 2nd ed., 2011
- Language: English
- Print length: 257 pages
- ISBN-10: 011331308X
- ISBN-13: 9780113313082
Book Description
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
