Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations With Help Desk, Call Center, Support Center and Service Desk

Contact Center Complete Handbook – How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations With Help Desk, Call Center, Support Center and Service Desk

by: Ivanka Menken

ISBN-10: 1742441343

ISBN-13: 9781742441344

Publication date: July 9, 2009

Paperback: 432 pages
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