500 Tips for Communicating with the Public

500 Tips for Communicating with the Public is an informal, logically structured and accessible book designed to allow all members of the multi-disciplinary team to develop their most fundamental clinical skill, communication, in an informal and efficient manner. While belonging to the tip-book and not the text-book genus, it is an expansive and well-written text. -- Dr Michael Daly

This is a little volume that's big on practical ideas, containing short, pithy and to the point helpful thoughts on how to manage communication in different settings. In amongst things I knew and things I'd forgotten were tips and exercises that were new to me. It is a refreshing piece of work that would be valuable on the reference shelf of any counsellor, social worker or health care professional who needs help - quickly. -- Dodie Graves, Counsellor, and author of Talking with Bereaved People

This book takes its own advice in being straightforward and completely free of jargon. It is neither patronising nor high flown but just provides grounded and sensible advice. This is particularly true when decisions are likely to impact on vulnerable clients in powerful ways such as when help can be given or withheld. The book is arranged in a way that makes it easy to dip into when a worker has a particular concern, and it is relevant to a wide diversity of people from housing officers and police to social workers and counsellors. -- Judy Ryde, freelance psychotherapist, supervisor and trainer, and author of Being White in the Helping Professions