Wow! eBook
Caring for the Customer 3rd Edition
Author(s): NEBS Management (Author)
- Publisher: Routledge
- Publication Date: August 6, 1999
- Edition: 3rd
- Language: English
- Print length: 100 pages
- ISBN-10: 0750632984
- ISBN-13: 9780750632980
Book Description
This workbook will enable managers to:
· explain the meaning and significance of customer care;
· identify their internal and external customers;
· identify their customers’ expectations and any areas in which they are failing to meet them;
· provide an effective lead for their team in raising the standard of customer care;
· ensure that they and theirr team members perform to a high standard in customer-contact situations.
