Creating an environment of trust is at the very heart of personal and organizational success. In fact, studies show high-trust organizations have increased value, accelerated growth, enhanced innovation, improved collaboration, stronger partnering, better execution, and heightened loyalty. The question is: how do you create and build trust in your organization?
Building the High-Trust Organization offers leaders an internationally-recognized model for creating organizational trust based on five key drivers: competence, openness and honesty, concern for stakeholders, reliability, and identification. Step by step, the authors show how to implement the model in peer groups, virtual environments, with managers/supervisors, and at the level of top management. Using a wealth of illustrative case examples and compelling interviews to reflect the diversity of organizations faced with trust issues, this valuable resource clearly demonstrates how individuals and organizations can develop a personal trust profile that is vital for implementing a practical set of trust-building processes, practices, and protocols.
The companion CD-ROM features the IABC’s Organizational Trust Index, (OTI), a 29-question assessment for measuring and managing trust within any organization. The OTI has been validated by 4,000 employees in a wide range of business sectors in eight countries around the world.
Building the High-Trust Organization offers leaders the guidance they need to create a solid foundation of trust that will lead to long-term organizational success.
Praise for Building the High-Trust Organization
“Full of rich insights into what makes both interpersonal as well as organizational trust work (or not). . . . These authors understand that leadership is a relationship, with trust as the glue, which sticks people and things together. They make their argument that trust is the main thing. Trust me on that one!”
―Barry Z. Posner, Ph.D., professor of leadership and former dean, Leavey School of Business, Santa Clara University; coauthor, The Leadership Challenge, and A Leader’s Legacy; and visiting professor, Hong Kong University of Science and Technology
“The authors’ insights will have you thinking long and hard about how to build capacity within your own corporate cultures. I enjoyed this book immensely.”
―Gail T. Fairhurst, author of The Power of Framing: Creating the Language of Leadership
“A valuable read for leaders and leadership scholars, this book is filled with poignant examples of trust (and mistrust) in a variety of organizations. The trust model and Organizational Trust Index are wonderful tools.”
―Ronald E. Riggio, Henry R. Kravis Professor of Leadership and Organizational Psychology, Claremont McKenna College
“The authors draw upon their expertise as researchers and consultants to provide a blueprint for leaders who want to build organizational trust, which is the key to organizational excellence.”
―Craig Johnson, professor of leadership studies, George Fox University and author, Meeting the Ethical Challenges of Leadership
“This book provides a pragmatic roadmap for leaders interested in building trust in their organizations and teams―and, by so doing, provides the foundation for sustainable performance.”
―Robert Bruce Shaw, management consultant and author of Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern
About the Author
Pamela S. Shockley-Zalabak, Ph.D., is chancellor and professor of communication at the University of Colorado at Colorado Springs.The author of six books and numerous articles on organizational communication, her research interests include organizational trust and cultures as they relate to overall organizational effectiveness.
Sherwyn P. Morreale, Ph.D., is a faculty member in the Department of Communication at the University of Colorado at Colorado Springs and director of graduate studies in communication. She has served as the associate director for the National Communication Association.
Michael Z. Hackman, Ph.D., is professor in the Department of Communication and director of the honors program at the University of Colorado at Colorado Springs. He also serves as an adjunct at the Center for Creative Leadership and is an experienced consultant.
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