Bottom-Line Organization Development: Implementing and Evaluating Strategic Change for Lasting Value

Bottom-Line Organization Development: Implementing and Evaluating Strategic Change for Lasting Value book cover

Bottom-Line Organization Development: Implementing and Evaluating Strategic Change for Lasting Value

Author(s): Merrill Anderson (Author)

  • Publisher: Routledge
  • Publication Date: 18 August 2003
  • Edition: 1st
  • Language: English
  • Print length: 250 pages
  • ISBN-10: 9781414402987
  • ISBN-13: 9781414402987

Book Description

Organization development practitioners have, for over half a century, engaged with organizations to help them grow and thrive. The artful application of Organization Development (OD) has helped business leaders articulate vision, rethink business processes, create more fluid organization structures and better utilize people’s talents. While business leaders and OD practitioners intuitively believe that OD provides valuable results, rigorous measurement of the value delivered has long eluded many OD practitioners. ‘Bottom-Line Organization Development’ provides powerful tools to capture and measure the financial return on investment (ROI) of OD projects to the business. Given the increasing competition for budget and resources within organizations and the requirements of demonstrating tangible results, the need for such OD measurement tools is very high. But in addition to proving the value of OD projects, integrating evaluation into the change management process itself can actually increase the value of the change initiative because it opens up new ways of capturing and increasing the value of change initiatives. In other words, there is an ROI to ROI. Merrill Anderson calls this new way of approaching OD “strategic change valuation.” The book explains the five steps in the OD value process – diagnosis, design, deployment, evaluation and reflection. In addition, three case studies take readers through the process of applying bottom-line OD to three types of popular strategic change initiatives: executive coaching, organization capability, and knowledge management. Readers will gain a holistic perspective of how to make the seemingly intangible benefits of these initiatives tangible.

Editorial Reviews

Review

..”.a timely and helpful compendium of insights and tools for assessing OD interventions. It moves quickly beyond rhetoric for measurement to tools and techniques for doing so. OD and HR professionals engaged in any change initiative will be well served to learn and apply these ideas. General Managers who depend on rigorous assessment for investment decisions should require this book.”
– Dave Ulrich, Professor of Business, University of Michigan
..”.addresses the question on the minds of managers everywhere. The evaluation of organization change is one of the least researched and most important topics in OD. In ‘Bottom-Line OD, ‘ Merrill Anderson makes an important contribution to organization change and development by providing a straightforward process, useful tools, and clear demonstration of the linkage between change and business results.”
– Chris Worley, Director, MSOD Program, Pepperdine University
“This book presents what the European business community ha

, ..”a timely and helpful compendium of insights and tools for assessing OD interventions. It moves quickly beyond rhetoric for measurement to tools and techniques for doing so. OD and HR professionals engaged in any change initiative will be well served to learn and apply these ideas. General Managers who depend on rigorous assessment for investment decisions should require this book.”
– Dave Ulrich, Professor of Business, University of Michigan
, ..”addresses the question on the minds of managers everywhere. The evaluation of organization change is one of the least researched and most important topics in OD. In ‘Bottom-Line OD, ‘ Merrill Anderson makes an important contribution to organization change and development by providing a straightforward process, useful tools, and clear demonstration of the linkage between change and business results.”
– Chris Worley, Director, MSOD Program, Pepperdine University
“This book presents what the European business community has been looking for: making human capital measurable and manageable. Dr. Anderson’s thinking has caught the attention of many European business leaders about how best to measure the soft side of business — which is increasingly important to be competitive.”
– Stephan H. Oberli, President, SHO Coaching and Consulting, Liestal, Switzerland
“Organization leaders who have in the past wondered if they got real value from change initiatives now have a proven approach to get bottom-line value from change initiatives.”
– Jeanenne LaMarsh, LaMarsh & Associates, Inc.
“Employing the techniques and approach described in thisbook, we have made a compelling business case for key learning initiatives. This in turn has resulted in increased support and funding. We also have learned to approach initiatives with more discipline and build measurement right into the design.”
– David Vance, President, Caterpillar University

.,.”a timely and helpful compendium of insights and tools for assessing OD interventions. It moves quickly beyond rhetoric for measurement to tools and techniques for doing so. OD and HR professionals engaged in any change initiative will be well served to learn and apply these ideas. General Managers who depend on rigorous assessment for investment decisions should require this book.”
– Dave Ulrich, Professor of Business, University of Michigan
.,.”addresses the question on the minds of managers everywhere. The evaluation of organization change is one of the least researched and most important topics in OD. In ‘Bottom-Line OD, ‘ Merrill Anderson makes an important contribution to organization change and development by providing a straightforward process, useful tools, and clear demonstration of the linkage between change and business results.”
– Chris Worley, Director, MSOD Program, Pepperdine University
“This book presents what the European business community has been looking for: making human capital measurable and manageable. Dr. Anderson’s thinking has caught the attention of many European business leaders about how best to measure the soft side of business — which is increasingly important to be competitive.”
– Stephan H. Oberli, President, SHO Coaching and Consulting, Liestal, Switzerland
“Organization leaders who have in the past wondered if they got real value from change initiatives now have a proven approach to get bottom-line value from change initiatives.”
– Jeanenne LaMarsh, LaMarsh & Associates, Inc.
“Employing the techniques and approach described in this book, we have made a compelling business case for key learning initiatives. This inturn has resulted in increased support and funding. We also have learned to approach initiatives with more discipline and build measurement right into the design.”
– David Vance, President, Caterpillar University

…”a timely and helpful compendium of insights and tools for assessing OD interventions. It moves quickly beyond rhetoric for measurement to tools and techniques for doing so. OD and HR professionals engaged in any change initiative will be well served to learn and apply these ideas. General Managers who depend on rigorous assessment for investment decisions should require this book.”
– Dave Ulrich, Professor of Business, University of Michigan
…”addresses the question on the minds of managers everywhere. The evaluation of organization change is one of the least researched and most important topics in OD. In ‘Bottom-Line OD, ‘ Merrill Anderson makes an important contribution to organization change and development by providing a straightforward process, useful tools, and clear demonstration of the linkage between change and business results.”
– Chris Worley, Director, MSOD Program, Pepperdine University
“This book presents what the European business community has been looking for: making human capital measurable and manageable. Dr. Anderson’s thinking has caught the attention of many European business leaders about how best to measure the soft side of business — which is increasingly important to be competitive.”
– Stephan H. Oberli, President, SHO Coaching and Consulting, Liestal, Switzerland
“Organization leaders who have in the past wondered if they got real value from change initiatives now have a proven approach to get bottom-line value from change initiatives.”
– Jeanenne LaMarsh, LaMarsh & Associates, Inc.
“Employing the techniques and approach described in this book, we have made a compelling business case for key learning initiatives. This inturn has resulted in increased support and funding. We also have learned to approach initiatives with more discipline and build measurement right into the design.”
– David Vance, President, Caterpillar University

About the Author

Merrill C. Anderson

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