Benefits Management: How to Increase the Business Value of Your IT Projects 2nd Edition

This edition of the book also includes:

• Evidence from international surveys of how successful organizations’ practices are closely aligned with those described in the book.
• A maturity model which helps organizations to identify how to increase the success rate of their IT projects.
• The role and contribution of Project Management Offices (PMOs) in the delivery of value from IT projects.
• Practical advice and guidance on Program and Portfolio Management, based on the authors’ recent research.

John Ward is Emeritus Professor at Cranfield University, School of Management. He was previously Professor of Strategic Information Systems and Director of the Information Systems Research Centre. Prior to joining Cranfield, he worked in industry for 15 years and continues to be a consultant to a number of major organizations. As well as publishing many papers and articles, he is co-author of the book Strategic Planning for Information Systems. He is a Fellow of the Chartered Institute of Management Accountants and has served two terms as President of the UK Academy for Information Systems.

Elizabeth Daniel is Professor of Information Management and Associate Dean of Research and Scholarship at the Open University Business School (OUBS). Prior to joining OUBS in 2005, she worked in the IS Research Centre at Cranfield School of Management. Elizabeth’s research has addressed a number of areas including benefits management and IS in marketing and supply chains. Recent work has included studies of home-based online businesses and the uses of consumer and employee data. She has published many papers in leading academic journals and a number of management reports.