An Education in Service Management - A guide to building a successful service management career and delivering organisational success
by David Barrow
Released December 2023
Publisher(s): IT Governance Publishing
ISBN: 9781787784697
Print ISBN
9781787784673, 1787784673Print ISBN 9781787784673, 1787784673
eText ISBN
9781787784697, 178778469XeText ISBN 9781787784697, 178778469X
Book Description
Table of contents
Cover
Title
Copyright
About the Author
Forewords
Contributors
Contents
Chapter 1: You’re not alone
Chapter 2: What is ITSM?
Chapter 3: Common service management elements
Chapter 4: What makes service management so valuable?
Chapter 5: Enabling enterprise service management
Chapter 6: Service management communication and community
Chapter 7: Isn’t service management boring?
Chapter 8: Why service management isn’t boring – Tales from the author
Chapter 9: What makes a great service management professional?
Chapter 10: Service management careers
Chapter 11: Service management certifications
Chapter 12: Applying your service management certifications
Chapter 13: Why I loathe service management – Tales from the author
Chapter 14: Why I love service management
Chapter 15: What next for service management?
Chapter 16: Conclusion – You’re not alone
Appendix: Resources
Further reading
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