An Education in Service Management – A guide to building a successful service management career and delivering organisational success

by: David Barrow
Released December 2023
Publisher(s):IT Goveance Publishing
ISBN:9781787784697
Print ISBN
9781787784673, 1787784673Print ISBN 9781787784673, 1787784673
eText ISBN
9781787784697, 178778469XeText ISBN 9781787784697, 178778469X
Book Description
Table of contents
Cover
Title
Copyright
About the Author
Forewords
Contributors
Contents
Chapter 1:You’re not alone
Chapter 2:What is ITSM?
Chapter 3:Common service management elements
Chapter 4:What makes service management so valuable?
Chapter 5:Enabling enterprise service management
Chapter 6:Service management communication and community
Chapter 7:Isn’t service management boring?
Chapter 8:Why service management isn’t boring – Tales from the author
Chapter 9:What makes a great service management professional?
Chapter 10:Service management careers
Chapter 11:Service management certifications
Chapter 12:Applying your service management certifications
Chapter 13:Why I loathe service management – Tales from the author
Chapter 14:Why I love service management
Chapter 15:What next for service management?
Chapter 16:Conclusion – You’re not alone
Appendix:Resources
Further reading

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