What Great Service Leaders Know and Do:Creating Breakthroughs in Service Firms
by: Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.
Publisher: Berrett-Koehler Publishers(2015/9/1)
Edition: 1
Language: English
e-ISBN-10: 1626565856
e-ISBN-13: 9781626565852
未经允许不得转载：Wow! eBook » What Great Service Leaders Know and Do:Creating Breakthroughs in Service Firms