Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization

by: Loshin, David; Reifer, Abie

Publisher: Elsevier Science ( 2013-11-22 )

ISBN-13: 9780124105430

e-ISBN-13: 9780124115132

ISBN-10: 0124105432

Language: English