The Dark Side of CRM: Customers, Relationships and Management

by: Nguyen, Bang; Simkin, Lyndon; Canhoto, Ana Isabel

Publisher: Taylor and Francis(2015/8/11)

Language: English

ISBN-10: 1138803316

ISBN-13: 9781138803312

e-ISBN-10: 1317622006

e-ISBN-13: 9781317622000