The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
by: Price, Bill; Jaffe, David
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Publisher: Wiley(2011/9/14)
Edition: 1
Language: English
ISBN-10: 0470189088
ISBN-13: 9780470189085
e-ISBN-13: 9781118039397
未经允许不得转载：Wow! eBook » The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs