ITSM Process Assessment Supporting ITIL
Using TIPA to Assess and Improve Your Processes with ISO 15504 and Prepare for ISO 20000 Certification
by: Barafort, Béatrix; Betry, Valérie; Cortina, Stéphane
Paperback: 233 pages
Publisher: Van Haren Publishing( December 01, 2009 )
ISBN-10: 9087535643