ITIL V3 Service Capability RCV Release, Control and
ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices
Subtitle: Study and Implementation Guide
by: Menken, Ivanka; Malone, Tim; Blokdijk, Gerard
Paperback: 172 pages
Publisher: Emereo Publishing( June 19, 2009 )
ISBN-10: 1921523824