Inteational Management in Service Firms:Environments, Strategies and Operations (Classroom Companion:Business)

by: Dirk Klimkeit (Author),Pengji Wang(Author),Huiping Zhang(Author)&1more

Publisher: Springer
Edition:2024th

Publication Date: May 23, 2024

Language: English

Print Length: 726 pages

ISBN-10: 3031503449

ISBN-13: 9783031503443

Book Description

This textbook examines how service firms manage their inteational operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ inteationalization and inteational management.Beginning with an overview of the inteational environment in which service firms operate, it subsequently describes multinational service firms and their inteationalization processes, strategies and organization. Unlike most texts on inteational services, the book goes beyond inteationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and inteational project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on inteational corporate goveance and corporate social responsibility. The book is intended for students preparing for inteational careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises.
This textbook examines how service firms manage their inteational operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. Further, it is unique in its focus on service firms’ inteationalization and inteational management.Beginning with an overview of the inteational environment in which service firms operate, it subsequently describes multinational service firms and their inteationalization processes, strategies and organization. Unlike most texts on inteational services, the book goes beyond inteationalization to address the ongoing management of service firms. It not only addresses functions such as global service marketing, financial management and human resource management, but also discusses aspects such as global account management, global service delivery and inteational project management, as well as the topical issue of managing distributed virtual teams. A dedicated chapter focuses on offshore shared services and business process outsourcing. These chapters are complemented by a discussion on inteational corporate goveance and corporate social responsibility. The book is intended for students preparing for inteational careers in the service sector. Each chapter includes case studies, illustrations, highlighted definitions, a chapter summary and exercises.

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