Foundations of IT Service Management based on ITIL V3 girro 2012年7月9日 13 阅读 0 评论 未分类 Foundations of IT Service Management based on ITIL V3 by: Van Bon, Jan; de Jong, Arjen; Kolthof, Axel Paperback: 373 pages Publisher: ITSM Library( September 20, 2007 ) ISBN-10: 9087530579 代发服务PDF电子书10元立即求助